Effective Date: [Add date]

Decom Aircon Pte Ltd we respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit https://www.decom-aircon.com.sg/ or engage our air conditioning services.

1. Personal Data We Collect

We may collect personal data that you voluntarily provide to us, including but not limited to:

  • Full name
  • Phone number
  • Email address
  • Residential or service address
  • Property type
  • Aircon service details or enquiry information
  • Any additional information you submit through our contact forms, booking forms, WhatsApp chat, or email

We may also automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website

This data is collected through cookies and analytics tools.

2. Purpose of Collection and Use

We collect and use your personal data for the following purposes:

  • To respond to enquiries and service requests
  • To schedule and deliver aircon servicing, repair, installation, or relocation
  • To communicate with you regarding appointments, quotations, or service updates
  • To process payments where applicable
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory obligations

We will not use your personal data for purposes beyond those stated without obtaining your consent, unless permitted or required by law.

3. Disclosure of Personal Data

We do not sell or rent your personal data.

Your personal data may be disclosed only when necessary to:

  • Our technicians or staff involved in service delivery
  • Trusted third-party service providers (such as website hosting, analytics, or communication platforms) strictly for business operations
  • Government authorities where required by law

All third parties are required to handle personal data securely and confidentially.

4. Consent

By submitting your personal data through our website or contacting us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details below. Please note that withdrawing consent may affect our ability to provide services to you.

5. Access and Correction of Personal Data

You have the right to:

  • Request access to your personal data held by us
  • Request correction of any inaccurate or incomplete personal data

Requests can be made in writing to the contact details provided below. We may require reasonable time and verification before processing such requests.

6. Protection of Personal Data

We take reasonable administrative, technical, and physical measures to safeguard your personal data against unauthorized access, disclosure, alteration, or loss.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

Once personal data is no longer required, it will be securely deleted or anonymized.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic and usage patterns

You may disable cookies through your browser settings, though some website features may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You are encouraged to review their privacy policies separately.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal data, please contact:

Decom Aircon Pte Ltd
Website: https://www.decom-aircon.com.sg/
Email: sales@decom-aircon.com.sg
Phone: +65 6743 0889