Effective Date: [Add date]

Welcome to https://www.decom-aircon.com.sg/.
By accessing this website or engaging our services, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use our website or services.

1. About Us

This website is operated by Decom Aircon Pte Ltd (“Decom Aircon”, “we”, “our”, or “us”).
We provide air conditioning services including servicing, repair, installation, relocation, and related works in Singapore.

2. Scope of Services

Our services include but are not limited to:

  • General aircon servicing
  • Chemical wash and overhaul
  • Aircon repair and troubleshooting
  • Installation and relocation
  • Gas top-up
  • Related maintenance services

Service availability, pricing, and scope may vary depending on site conditions, system type, and customer requirements.

3. Bookings and Appointments

  • All bookings are subject to confirmation by Decom Aircon.
  • Appointment time slots are indicative. Technicians may arrive within the selected time window.
  • Customers are responsible for ensuring access to the premises at the agreed time.

If access is not available, a wasted trip fee may apply.

4. Pricing and Quotations

  • Prices shown on the website or communicated are indicative unless stated otherwise.
  • Final pricing may vary after on-site inspection.
  • Additional works not originally quoted will be explained and require customer approval before proceeding.

All prices are in Singapore Dollars (SGD) unless stated otherwise.

5. Payments

  • Payment is due upon completion of service unless otherwise agreed.
  • Accepted payment methods will be communicated prior to or during service.
  • Late or non-payment may result in service refusal for future bookings.

6. Cancellations and Rescheduling

  • Customers should inform us as early as possible for cancellations or rescheduling.
  • Same-day cancellations or no-shows may incur a service or transport charge.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate information during booking
  • Ensure a safe and accessible work environment
  • Remove or secure personal belongings near service areas
  • Inform us of any known issues or special conditions affecting the aircon system

Decom Aircon is not responsible for delays or issues caused by incomplete or incorrect information.

8. Limitation of Liability

  • While we take reasonable care during service, Decom Aircon shall not be liable for indirect, incidental, or consequential damages.
  • We are not responsible for pre-existing faults, aging components, or manufacturer defects discovered during servicing.
  • Any claims must be raised within a reasonable time after service completion.

Our liability, if any, is limited to the value of the service provided.

9. Warranty (If Applicable)

  • Any service warranty provided will be clearly communicated at the time of service.
  • Warranty does not cover misuse, external damage, normal wear and tear, or third-party interference.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Decom Aircon unless otherwise stated.
Unauthorized use, reproduction, or distribution is prohibited.

11. Personal Data

Use of personal data is governed by our Privacy Policy, in compliance with the Singapore Personal Data Protection Act (PDPA).

By using our website or services, you consent to the collection and use of personal data as described in our Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

13. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time.
Updates will be posted on this page with a revised effective date.

Continued use of our website or services constitutes acceptance of the updated terms.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Singapore.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Decom Aircon Pte Ltd
Website: https://www.decom-aircon.com.sg/
Email: sales@decom-aircon.com.sg
Phone: +65 6743 0889